Learning from Qantas’ Social Media Crisis Management Mistake by Jonathan &...
Ignoring the 24/7 nature of social media is asking for trouble Neglecting the fact that social media pays no regard to standard business hours led to embarrassment for Qantas airlines after a...
View ArticleThe Role of Social Media Customer Service in Crisis Management by Jonathan &...
Good customer service can prevent an incredible number of crises Having trouble getting some much-needed assistance with a product or service is a struggle familiar to just about everyone. Automated...
View ArticleBusinesses Inviting Crises By Not Using Social Media for Crisis Management by...
Over 50% of respondents in recent poll still not using social media for crisis management Living and breathing crisis management as we do, it’s easy to lose sight of the fact that most organizations...
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Do’s and Don’ts of Online Reputation Management by Jonathan & Erik Bernstein
Protecting your reputation should be a prime crisis management concern We’ve been discussing the impact online reputation has on your organization, and why protecting it is a key component of modern...
View ArticleWhite House Cans Security Official Over Anonymous Twitter Account by Jonathan...
“Anonymous” accounts not so anonymous anymore Think using that “anonymous” social media account to trash your job, boss, and coworkers isn’t putting your livelihood at risk? You might want to consider...
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The Social Media Bandwagon is a Crowded One! by Jonathan & Erik Bernstein
Refusing to acknowledge the power of social media is detrimental to your crisis management ability Every year since social media first appeared on the scene, a few pundits come out to say that we’re...
View ArticleIs Facebook Reading Your Private Messages? by erik
The social media giant may need crisis management if latest lawsuit brings on the privacy hounds Privacy is a hot-button issue in the online world these days, making the latest lawsuit to be filed...
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Social Media Makes a Powerful Crisis Management Tool by Jonathan & Erik...
Infographic shows just how vital a firm grasp of social media is for crisis management Social media has become THE go-to tool for crisis management of all kinds, from smoothing out boardroom fiascoes...
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Crisis Management – Punishing Employees for Social Media by Jonathan & Erik...
More and more believe people should be held responsible for things they say and do online In 2013 we created the Weiner Awards to recognize cases in which individuals disrupt their own lives or careers...
View ArticleSocial Media Crisis Management Musts by Jonathan & Erik Bernstein
Like it or not, social media is all but guaranteed to play a role in your next crisis. Sure, you could bury your head in the sand and pretend it doesn’t exist, but not having a Twitter or Facebook...
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